Please note the sex doll is considered a private item. If there are no quality issues with the product after unboxing, our warehouse will not accept any returns.

If you use the doll in a way that renders it unusable for future use, it falls outside the scope of our after-sales support, and we cannot accept returns in such cases.

If you accidentally damage the doll’s skin, it is possible to use a repair adhesive or even regular glue to mend it.

Cancellation

We accept order cancellation before the product is shipped or produced.

If the order is cancelled you will get full refund.

We cannot cancel the order if the product is already shipped out.

Unconditional Refund

We accept return of products. Customers have the right to apply for a return within 15 days after delivery of the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please ask our customer service email to support@sexplaybox.com, make sure you send the package to the right address, and get a return authorization number.

Return Address: Please contact customer service and provide your address, we will give you the address of the warehouse closest to you

Customers are responsible for return shipping fee.

We will deduct a reasonable shipping fee from the refund according to the actual situation.

Refunds And Returns For Conditions

Within 30 business days, if the product has the following problems, we will allow the refund or exchange of the product :

(1)The product has the wrong size and cannot be used.

(2)The Product color error.

(3)The product does not match the description on the website.

Please notice that full-size sex doll with shipped with random gifts, the wig color, eye color, and clothing are all randomly given and cannot be guaranteed to be 100% identical to the sales page. Different outfits will create different appearances for the doll and do not fall under the category of product mismatch.

Please provide photo proof and send it to support@sexplaybox.com

Once we confirm that the product has a problem, we will refund or exchange. These problems will be solved within 3-5 business days.

Refund instructions

Once your return is received and inspected, we will email you a notification of receipt.

We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, your payment will be returned to your credit card or PayPal (according to your payment method).

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank.

There is often some processing time before a refund is posted. If you’ve done all of this, and you still have not received your refund, please contact our Customer service at support@sexplaybox.com.

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